— Terms & Conditions

Terms & Conditions

Last Updated: October 24, 2026

Welcome to SkyLink Transportation Inc. (“SkyLink Transportation,” “SkyLink,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website and the transportation services you request or purchase from us.
By making a reservation or using our transportation services, you agree to these Terms & Conditions. Please review them before booking.

1. Reservations and Transportation Services

Reservations are subject to availability and confirmation by SkyLink Transportation.
Customers are responsible for providing accurate reservation information, including their name, contact details, pickup and drop-off locations, date and time, passenger count, flight details when applicable, and any special requirements.
Please notify SkyLink as soon as possible if your itinerary changes. Changes are subject to availability and may result in additional charges.

2. Vehicles and Passenger Capacity

SkyLink Transportation offers the following vehicles:
– Chevrolet Suburban — up to 6 passengers
– GMC Yukon XL Denali — up to 6 passengers
– Cadillac Escalade — up to 6 passengers
– Cadillac XT6 — up to 3 passengers
– Mercedes-Benz S580 — up to 3 passengers
– Mercedes-Benz Sprinter — up to 13 passengers
Customers may request a specific vehicle when booking. Requests are subject to availability and confirmation.
Customers must provide an accurate passenger count and communicate luggage requirements when making a reservation.

3. Rates, Payments and Additional Charges

The cost of transportation depends on the service requested, vehicle, itinerary, duration, and other applicable factors.
In addition to the base fare, SkyLink Transportation applies the following charges:
– Gratuity: 20%
– Tax: 7%
– Fuel charge: 10%
Each of these items will be listed separately on the invoice, followed by the total amount due.

Accepted Payment Methods

SkyLink accepts:
– Cash
– Credit cards
– Zelle
– Venmo
– Apple Pay
Checks are not accepted.

Credit Card Payments

Credit card information is collected when the reservation is made. The card will be charged at the end of the trip for the applicable fare and authorized additional charges.

Additional Charges

Additional charges may apply for services beyond the original reservation, including:
– Additional stops
– Waiting time beyond the complimentary period
– Retrieving items or completing additional tasks before a customer’s arrival
– Other services that require additional time or expense
Additional charges will appear on the invoice. Depending on the service, charges may include the cost of products or expenses incurred and an hourly rate for the time spent.
Customers may contact SkyLink for clarification about any invoice charges.

4. Cancellation Policy

Cancellation requirements depend on the vehicle reserved.

Standard Vehicles

Standard Vehicles The following vehicles require at least 2 hours’ notice for cancellation:
– Chevrolet Suburban
– GMC Yukon XL Denali
– Cadillac Escalade
– Cadillac XT6
– Mercedes-Benz S580
Cancellations made at least 2 hours before the scheduled pickup time will not incur a cancellation fee.
Cancellations made less than 2 hours before pickup are final and nonrefundable.

Mercedes-Benz Sprinter

Sprinter reservations require at least 24 hours’ notice for cancellation.
Cancellations made at least 24 hours before the scheduled pickup time will not incur a cancellation fee.
Cancellations made less than 24 hours before pickup are final and nonrefundable.
Customers should contact SkyLink as soon as possible when cancelling a reservation.

5. Deposits

A deposit is required for Mercedes-Benz Sprinter reservations. Customers should contact SkyLink Transportation to confirm the applicable deposit amount and payment arrangements.

6. Waiting Time and No-Show Policy

Customers are expected to be ready at the scheduled pickup location and to maintain communication with their chauffeur if they are delayed.

Standard Pickups

For standard pickups:
– The first 15 minutes of waiting time are complimentary.
– If the customer has not arrived, the chauffeur may wait an additional 15 minutes, during which additional waiting charges apply.
– If the customer has not arrived and there has been no communication between the customer and chauffeur during the total 30-minute waiting period, the ride will be declared a no-show.
– The full fare will be charged for a no-show.
A no-show will only be declared under this policy when there has been no communication between the customer and chauffeur during the applicable waiting period.

Airport Pickups

Airport arrivals have the following complimentary waiting periods:
– Domestic flights: Up to 60 minutes.
– International flights: Up to 90 minutes.
The applicable waiting period is complimentary.
If the customer has not arrived and there has been no communication between the customer and chauffeur during the applicable waiting period, the ride will be declared a no-show. The full fare will be charged for an airport no-show.
Customers should provide accurate flight information and promptly communicate any changes or delays that affect their pickup.

7. Airport Pickup Procedures and Flight Monitoring

SkyLink provides luxury airport transportation and flight monitoring for applicable reservations.
Airport pickups are arranged as curbside pickups by default. Customers who request an inside-airport meet-and-greet must arrange this service in advance. An additional charge applies.
Customers should provide their flight number and accurate arrival details when booking to help SkyLink coordinate the pickup.

8. Child Car Seats

Customers who need a child car seat must request one when scheduling their trip. A fee applies.
Customers are responsible for installing the car seat in the vehicle.
Customers who bring their own car seat must take it with them at the end of the trip. SkyLink cannot store customer-owned car seats.
Please communicate child passenger requirements when booking so arrangements can be discussed in advance.

9. Passenger Responsibilities

Passengers are expected to behave safely and respectfully throughout their trip. They must follow applicable laws and reasonable safety instructions, treat the chauffeur and vehicle respectfully, and avoid behavior that creates a safety risk.
SkyLink may refuse or discontinue service when necessary for safety, legal compliance, or the protection of passengers, chauffeurs, and property, subject to applicable law.

10. Vehicle Availability and Substitutions

Specific vehicle requests are subject to availability. If a requested vehicle becomes unavailable, SkyLink may contact the customer to discuss an alternative arrangement.
Customers should provide accurate passenger counts, luggage details, and special requirements to help determine an appropriate vehicle.

11. Delays and Unforeseen Circumstances

SkyLink makes reasonable efforts to provide timely transportation. Traffic, road closures, severe weather, accidents, construction, airport disruptions, mechanical issues, and other circumstances beyond our reasonable control may affect pickup times or travel duration. SkyLink will make reasonable efforts to communicate significant disruptions and assist customers when circumstances permit.

12. Luggage and Personal Property

Passengers are responsible for their personal belongings and luggage. Please check the vehicle before exiting.
If an item is left behind, contact SkyLink as soon as possible. Arranging the retrieval or return of forgotten items may result in additional charges. Nothing in this section limits rights or responsibilities that cannot legally be excluded under applicable law.

13. Privacy and Personal Information

SkyLink may collect and use personal information necessary to manage reservations, provide transportation, process payments, communicate with customers, and operate its business.
Please review the SkyLink Transportation Privacy Policy for information about how personal information is collected, used, and protected.

14. Website Use and Third-Party Services

Customers may use the SkyLink website for lawful purposes, including learning about services and requesting reservations.
Customers must not use the website for fraudulent purposes, submit false information, interfere with website security, or reproduce protected website content without permission.
Third-party reservation systems, payment providers, and other linked services may have their own terms and privacy policies.

15. Limitation of Liability

To the extent permitted by applicable law, SkyLink Transportation is not responsible for indirect, incidental, special, or consequential losses arising from website use or transportation services.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

16. Changes to These Terms

SkyLink Transportation may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.

17. Governing Law

These Terms & Conditions are subject to applicable laws governing SkyLink Transportation Inc. and its transportation services.

18. Contact SkyLink Transportation

If you have questions about these Terms & Conditions, reservations, payments, or transportation services, please contact:
SkyLink Transportation Inc.
Atlanta, Georgia
Phone: (404) 946-3136
Email: reservations@skylinktransportation.com